Contact & Support
Ecom10x is operated by EcomSarthi Business Solutions LLP. Reach the right team directly — every channel below is monitored on business days, and security reports are treated as priority at all times.
Account setup, imports, reports, billing questions and day-to-day product help.
First response within 1 business day
Amazon SP-API and Flipkart Seller API authorisation, connector jobs, sync failures and data-mapping questions.
First response within 1 business day
Report a suspected vulnerability, data-exposure concern or security incident. Responsible disclosure is welcome and never penalised.
Acknowledged within 24 hours
Data access, export, correction or deletion requests, including revoking marketplace authorisation and erasing synced data.
Actioned within the timelines in our Data Deletion Policy
- Legal entity
- EcomSarthi Business Solutions LLP
- Product
- Ecom10x — marketplace seller growth platform
- Country
- India
- Website
- https://ecom10x.com
- Support hours
- Monday–Saturday, 10:00–19:00 IST
Grievance escalation follows the process published in our Grievance Officer page, in line with Indian IT rules.
Ecom10xconnects only through official marketplace mechanisms — the Amazon Selling Partner API, the Flipkart Seller API and official seller report exports. We never ask for your marketplace password, and you authorise access on the marketplace's own screen.
To revoke access at any time, disconnect the marketplace from Settings → Connections inside the app, or email privacy@ecom10x.com and we will delete the stored authorisation and synced data.