Third Party Services Policy
How third-party tools connected to Ecom10x are governed.
Company: EcomSarthi Business Solutions LLP ("EcomSarthi", "we", "us", "our")
Product: Ecom10x — One Dashboard. Every Marketplace. (the "Platform" or "Service")
Effective Date: [EFFECTIVE_DATE — e.g., 1 August 2026] · Version: [VERSION — e.g., 1.0] · Next Review: [NEXT_REVIEW_DATE — e.g., 1 February 2027]
1. Categories of Third-Party Services
a) Marketplaces you connect (Amazon, Flipkart, Meesho, and future marketplaces) — governed by the Marketplace Integration Policy and each marketplace's own terms.
b) Our subprocessors (hosting, database, email, messaging, payments, AI) — engaged by us to run the Service; listed and governed under the Subprocessor Policy.
c) Customer-authorized marketplace connections (for example Amazon OAuth or a seller-owned Flipkart application) — enabled by an organization owner/admin so Ecom10x can process that seller's marketplace data.
Email, messaging, subscription billing and AI providers are Ecom10x subprocessors configured by the platform operator. Customers choose plans and delivery preferences but do not supply the platform's provider credentials.
2. Your Relationship with Third Parties
Third-party services have their own terms and privacy policies, which apply between you and them. Enabling an integration constitutes your instruction to exchange the necessary data with that service. We are not responsible for third-party acts, omissions, pricing or availability, though we choose defaults responsibly and pass only the data the integration needs.
3. Marketplace Credentials and Consent
Seller-specific marketplace credentials or OAuth refresh tokens are stored encrypted, masked in the UI, tenant-scoped, and used only for authorized marketplace operations. Platform provider credentials are separately controlled by the platform operator and are never exposed in a seller workspace.
4. Data Sent to Third Parties
Each marketplace connection states what it is for. Notification preferences state which platform delivery channels may be used. We do not send Customer Data beyond what the enabled connection or requested service requires.
5. Removal
An organization owner may disconnect a marketplace authorization or disable an optional delivery channel. Platform subprocessors remain governed by the Subprocessor Policy.
6. No Endorsement
Availability of an integration is not an endorsement of the third party. Evaluate their terms independently.
Governing Law & Dispute Resolution
This document is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, without regard to conflict-of-law principles.
Any dispute arising out of or in connection with this document shall first be attempted to be resolved amicably through good-faith negotiation within thirty (30) days of written notice. Failing amicable resolution, the dispute shall be referred to arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be [JURISDICTION_CITY — e.g., New Delhi], India, and proceedings shall be conducted in English. Subject to the foregoing, the courts at [JURISDICTION_CITY — e.g., New Delhi], India shall have exclusive jurisdiction.
Contact
EcomSarthi Business Solutions LLP
[REGISTERED_OFFICE_ADDRESS OF ECOMSARTHI BUSINESS SOLUTIONS LLP]
Support: [SUPPORT_EMAIL — e.g., support@ecom10x.in] · Legal: [LEGAL_EMAIL — e.g., legal@ecom10x.in] · Phone: [SUPPORT_PHONE_NUMBER]